AT&T Wireless: I have to go overseas due to a family health is...

A AT&T Wireless customer review by GetHuman user ~Lobo from November 13th, 2017

Background on ~Lobo's case

GetHuman: ~Lobo - can you tell our other AT&T Wireless customers when your case took place?
~Lobo: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~Lobo: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lobo a list of common AT&T Wireless problems)
~Lobo: "Service problem" was why I was trying to call.

~Lobo's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lobo: I have to go overseas due to a family health issue so I applied and signed over the phone for the 'vacation plan' since I would not use my phone from there.**When I came back I learnt that AT&T NEVER APPLY THIS PLAN so I had to pay half year FOR A SERVICE I NEVER USED (not a phone call, nor even a txt message!) on top of that even though I've been a loyal costumer for almost a decade they couldn't wait * months for me to pay and they sent me to a collect agency.**LESSON LEARNED: I'm buying the Straight Talk micro sim and will be paying only $** A MONTH FOR UNLIMITED CALLS, TEXTS & DATA!!!*(Straight talk uses the same AT&T network, antennas, etc)
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Lobo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lobo: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Lobo: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Lobo: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lobo taken from his AT&T Wireless customer service problem that occurred on November 7th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~Lobo's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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