AT&T Wireless: It's not the people on the phone but the servic...
A AT&T Wireless customer review by GetHuman user GetHuman-370033 from November 21st, 2017
Background on GetHuman-370033's case
GetHuman: GetHuman-370033 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-370033: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370033 a list of common AT&T Wireless problems)
GetHuman-370033: "Technical support" was why I was trying to call.
GetHuman-370033's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370033: It's not the people on the phone but the service *I've been a customer for over ** years and I talked to someone on may **th they said they were going to look up the problem and call me at *:** I did not revive a call I'm going to try one last time than I'm jumping ship to another carrier for I guess u don't need me as a customer call me at *:** pm to night at ***-***-**** thank you Bob
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-370033: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370033: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-370033: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-370033: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370033 taken from his AT&T Wireless customer service problem that occurred on November 12th, 2017.