AT&T Wireless: Paid bill *****ATT can't find*chgd acct *Jan*no...
A AT&T Wireless customer review by GetHuman user ~Pam from November 3rd, 2017
Background on ~Pam's case
GetHuman: ~Pam - can you tell our other AT&T Wireless customers when your case took place?
~Pam: Yes. It was afternoon, on October 25th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Pam a list of common AT&T Wireless problems)
~Pam: "Overcharge/Strange charge" was why I was trying to call.
~Pam's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pam: Paid bill *****ATT can't find*chgd acct *Jan*not notified by phone*want to suspend svc till *** to find suspended acct.*we hv to go to bank and fax proof*prob btwn bundle svc and chg to mobile* *nd time this has happened-chg frm mobile TO bundle* system not integrated*internal problem not OURS**** of day no svc f*this area in JAX*no rzn given*no adjustment*calls constantly dropped*U hv a problem*Bad business
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Pam: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pam: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Pam: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Pam: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pam taken from his AT&T Wireless customer service problem that occurred on October 25th, 2017.