AT&T Wireless: I talked to an intelligent and polite person...
A AT&T Wireless customer review by GetHuman user ~irish_undaground from November 14th, 2017
Background on ~irish_undaground's case
GetHuman: ~irish_undaground - can you tell our other AT&T Wireless customers when your case took place?
~irish_undaground: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~irish_undaground a list of common AT&T Wireless problems)
~irish_undaground: "Complaint" was why I was trying to call.
~irish_undaground's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irish_undaground: I talked to an intelligent and polite person. The problem was that although my cellphone account had been set to ring for thirty seconds before the answering machine picked up, it was actually ringing for less time. The tech support person reported that it was in fact set for ** seconds, but she double-checked by calling my cellphone. When she double-checked, my cellphone still was not ringing long enough. She reset my account preferences and called my cellphone again. The cellphone then rang for the correct length of time, thirty seconds. As an extra, she advised me that AT&T Wireless would be short-staffed over Christmas, and she texted me a link to the website for tech support. By the way, I was connected to a human after only two menu steps: I listened to the menu and hit the proper response buttons.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~irish_undaground: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irish_undaground: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~irish_undaground: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~irish_undaground: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irish_undaground taken from his AT&T Wireless customer service problem that occurred on November 4th, 2017.