AT&T Wireless: my wait time was ** minutes the first and agent...

A AT&T Wireless customer review by GetHuman user ~disneymom from November 23rd, 2017

Background on ~disneymom's case

GetHuman: ~disneymom - can you tell our other AT&T Wireless customers when your case took place?
~disneymom: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~disneymom: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~disneymom a list of common AT&T Wireless problems)
~disneymom: "Service or technical issue" was why I was trying to call.

~disneymom's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disneymom: my wait time was ** minutes the first and agent disconnected. *nd time was * hr and ** minutes before I hung up. Did speak to someone else after that - could not help. Phone is ordered and lost in the mail and they won't give me update or expected delivery or wont issue a new phone in lieu of the lost phone. Premier?? Don't think so....
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~disneymom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disneymom: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~disneymom: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~disneymom: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disneymom taken from his AT&T Wireless customer service problem that occurred on November 22nd, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~disneymom's AT&T Wireless Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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