AT&T Wireless: customer service answered quickly but could not...
A AT&T Wireless customer review by GetHuman user GetHuman-206268 from November 12th, 2017
Background on GetHuman-206268's case
GetHuman: GetHuman-206268 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-206268: Yup. It was evening, on November 3rd.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-206268 a list of common AT&T Wireless problems)
GetHuman-206268: "Change or cancel service" was why I was trying to call.
GetHuman-206268's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-206268: customer service answered quickly but could not help me with my problem. She connected me to pantech customer service who could not help me connect to the wifi. I am now going to wait on the phone for another *** hr for a supervisor in the android dept. So unhappy with AT & T service. They had upgraded a phone for me and sent me the wrong one. It has been a total dissapointmnet. I could go to walmart and get talk , text & web for **.** instead of **.** and would not have to spend * days on the phone and * days visiting your At * t store. Elaine iler ***-***-****
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-206268: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-206268: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-206268: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-206268: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-206268 taken from his AT&T Wireless customer service problem that occurred on November 3rd, 2017.