AT&T Wireless: Brandon, the CSR who answered was rude, lied to...

A AT&T Wireless customer review by GetHuman user ~ATTIKINDAHATEYOU from November 20th, 2017

Background on ~ATTIKINDAHATEYOU's case

GetHuman: ~ATTIKINDAHATEYOU - can you tell our other AT&T Wireless customers when your case took place?
~ATTIKINDAHATEYOU: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~ATTIKINDAHATEYOU: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~ATTIKINDAHATEYOU a list of common AT&T Wireless problems)
~ATTIKINDAHATEYOU: "Account access" was why I was trying to call.

~ATTIKINDAHATEYOU's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATTIKINDAHATEYOU: Brandon, the CSR who answered was rude, lied to me and was essentially useless. He said he couldn't (wouldn't) help me with my issue and said that there was no one else available that could (would) help. I asked again and he hung up on me. WORST EXPERIENCE EVER!!!
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~ATTIKINDAHATEYOU: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATTIKINDAHATEYOU: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~ATTIKINDAHATEYOU: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~ATTIKINDAHATEYOU: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ATTIKINDAHATEYOU taken from his AT&T Wireless customer service problem that occurred on November 11th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews


Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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