AT&T Wireless: I ended up having to use the automated system b...
A AT&T Wireless customer review by GetHuman user GetHuman-54091 from November 28th, 2017
Background on GetHuman-54091's case
GetHuman: GetHuman-54091 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-54091: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-54091 a list of common AT&T Wireless problems)
GetHuman-54091: "Service or technical issue" was why I was trying to call.
GetHuman-54091's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-54091: I ended up having to use the automated system but it was very fast and easy to understand. Luckily I had the last four digits of the ss number for the account holder and a credit card. I just took that option instead of waiting around for a customer service person. After I paid they asked if I would like to talk to a customer service provider but I did not explore that option.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-54091: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-54091: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-54091: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-54091: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-54091 taken from his AT&T Wireless customer service problem that occurred on November 20th, 2017.