AT&T Wireless: was told to reset my Iphone while on this phon...

A AT&T Wireless customer review by GetHuman user GetHuman-21827 from November 16th, 2017

Background on GetHuman-21827's case

GetHuman: GetHuman-21827 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-21827: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman-21827: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21827 a list of common AT&T Wireless problems)
GetHuman-21827: "Service problem" was why I was trying to call.

GetHuman-21827's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21827: was told to reset my Iphone while on this phone with the att agent. The moment I hit reset - I lost connection with the agent, she never called me back. I was told to speak to tech. support rep. Told him - I can't connect to internet for * weeks. He *said I have to return to previous version - which I find idiotic. I refused to do it, and he said that he will ask his supervisor what to do, and will call me right back. He never called me back. The service is unreliable, and a lot of people don't know what to do.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-21827: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21827: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-21827: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-21827: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21827 taken from his AT&T Wireless customer service problem that occurred on November 13th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

GetHuman-21827's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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