AT&T has the worst customer service I have ever...

A AT&T customer review by GetHuman user ~Badwolf from November 26th, 2017

Background on ~Badwolf's case

GetHuman: ~Badwolf - can you tell our other AT&T customers when your case took place?
~Badwolf: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
~Badwolf: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Badwolf a list of common AT&T problems)
~Badwolf: "Setup service" was why I was trying to call.

~Badwolf's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Badwolf: AT&T has the worst customer service I have ever seen. I ordered internet service for a second home in Emeryville California over the phone. The installer never showed up for the *PM appointment I made for a Friday. The next day I got the order summary in the mail which did not come close to matching what I was quoted over the phone. totally a bait and switch. I then went with webpass who came out the next day on a Sunday and did the installation. AT&T showed up Monday afternoon when I was *** mile away. I told them to cancel the install which never took place. I do not think there is any way to email AT&T. The online chat is worthless. Supposedly the proper and only way to cancel an order is over the phone which I did after several time of being on hold till I hung up. I was told My order was canceled and I wouldn't owe anything. Now a few weeks later I get a bill for service and an installation which never took place and modem I never got. AT&T is so big they are dysfunctional. If yo
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Badwolf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Badwolf: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Badwolf: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Badwolf: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Badwolf taken from his AT&T customer service problem that occurred on November 22nd, 2017.


2.20 of 5 stars | 1151 reviews

~Badwolf's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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