AT&T: Although the phone representative had a heavy a...
A AT&T customer review by GetHuman user ~VT from November 18th, 2017
Background on ~VT's case
GetHuman: ~VT - can you tell our other AT&T customers when your case took place?
~VT: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~VT a list of common AT&T problems)
~VT: "Dispute a Charge" was why I was trying to call.
~VT's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VT: Although the phone representative had a heavy accent, I could still understand well enough to accomplish the task.I have found the *** company number to be much more helpful than stopping in the stores, as the representatives there are generally not knowledgeable about GoPhone accounts, and they will tell me incorrect information about how the accounts work.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~VT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VT: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~VT: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~VT: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VT taken from his AT&T customer service problem that occurred on November 16th, 2017.