AT&T: Horrible wait time, i was on hold for over ** m...
A AT&T customer review by GetHuman user GetHuman-291101 from November 28th, 2017
Background on GetHuman-291101's case
GetHuman: GetHuman-291101 - can you tell our other AT&T customers when your case took place?
GetHuman-291101: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291101 a list of common AT&T problems)
GetHuman-291101: "Cancel service" was why I was trying to call.
GetHuman-291101's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291101: Horrible wait time, i was on hold for over ** minutes and I never got to speak with a representative. Needed to resolve a fraud inquiry and nobody ever came to the line. I'm so happy I don't have services with them. I guess I have to report the fraudulent activity to the police because AT&T is just not willing to help.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-291101: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291101: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-291101: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-291101: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291101 taken from his AT&T customer service problem that occurred on November 22nd, 2017.