AT&T: I am on the ATT next plan and I was told via th...
A AT&T customer review by GetHuman user ~mrsc from November 23rd, 2017
Background on ~mrsc's case
GetHuman: ~mrsc - can you tell our other AT&T customers when your case took place?
~mrsc: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~mrsc a list of common AT&T problems)
~mrsc: "Cancel service" was why I was trying to call.
~mrsc's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrsc: I am on the ATT next plan and I was told via the website if I paid up to my ** months then I could upgrade to the iphone * well they didn't reflect that on the account and now I've been dealing with them for four days and they want me to pay more money but they didn't do what they were supposed to do the first time I made a payment. I've been a customer a very long time and I pay a lot per month for all of the services I receive from att and this is unacceptable treatment.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~mrsc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrsc: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~mrsc: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~mrsc: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrsc taken from his AT&T customer service problem that occurred on November 15th, 2017.