I feel AT&T misrepresents their family plan of...
A AT&T customer review by GetHuman user ~Julie from November 21st, 2017
Background on ~Julie's case
GetHuman: ~Julie - can you tell our other AT&T customers when your case took place?
~Julie: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Julie a list of common AT&T problems)
~Julie: "Payment Arrangement" was why I was trying to call.
~Julie's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julie: I feel AT&T misrepresents their family plan of four phones with unlimited calling, text and ** GB of data for $***. It is only if you have new plans. It does not cover plans that are upgrades for longtime customers. If you are advertising a family plan for four phones for $*** that is what it should be. We have been customers for years and are very unhappy with the way this has been handled.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Julie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julie: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Julie: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Julie: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julie taken from his AT&T customer service problem that occurred on November 19th, 2017.