I have been a customer with AT&T for over ** ye...
A AT&T customer review by GetHuman user ~hlp0124 from November 24th, 2017
Background on ~hlp0124's case
GetHuman: ~hlp0124 - can you tell our other AT&T customers when your case took place?
~hlp0124: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~hlp0124 a list of common AT&T problems)
~hlp0124: "Payment Arrangement" was why I was trying to call.
~hlp0124's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hlp0124: I have been a customer with AT&T for over ** years and never had a problem until now. Their customer service is just awful! I spent over * hours total on one issue for my wireless bill. I got passed around to several people and not one said they could help. I was put on hold for over ** mins between each person and then I ened up hanging up the phone after the *th transfer only to have someone from AT&T U-verse call to help and my problem was with my cell phone- no cable! I do not even have u-verse! Once my contract is up, I will be switching providers.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~hlp0124: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hlp0124: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~hlp0124: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~hlp0124: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hlp0124 taken from his AT&T customer service problem that occurred on November 21st, 2017.