AT&T: I have never been treated so poorly and need to...
A AT&T customer review by GetHuman user ~jredinc from November 25th, 2017
Background on ~jredinc's case
GetHuman: ~jredinc - can you tell our other AT&T customers when your case took place?
~jredinc: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~jredinc a list of common AT&T problems)
~jredinc: "Lost phone" was why I was trying to call.
~jredinc's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jredinc: I have never been treated so poorly and need to speak to an Executive Esculations. I called in on Monday to make a payment arrangement due to me not being able to on my phone because of phone that I returned and it was never adjusted, * *I called in a the representative told me no problem and that she would adjust the payment and do the arrangement but in the meantime she stated she need to see if they received my phone as of yet because there was already being investigated. After being transferred numerous of times to the warranty department they finally found the phone and adjusted my account. I ASSumed that the payment arrangements were made as well. * *Now today my services has been suspended. WHY? That was my entire reason for calling on Monday to make a payment arrangement that I couldnt do via phone or internet. I spoke to * managers that "understood" my story" however did absolutely nothing about it. They stated that they sent a text on the *th which was yesterday and called. B
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~jredinc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jredinc: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~jredinc: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~jredinc: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jredinc taken from his AT&T customer service problem that occurred on November 18th, 2017.