AT&T: I spent nearly two hours trying to get a reside...
A AT&T customer review by GetHuman user ~matrixunloaded from November 27th, 2017
Background on ~matrixunloaded's case
GetHuman: ~matrixunloaded - can you tell our other AT&T customers when your case took place?
~matrixunloaded: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~matrixunloaded a list of common AT&T problems)
~matrixunloaded: "Overcharge/Strange charge" was why I was trying to call.
~matrixunloaded's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matrixunloaded: I spent nearly two hours trying to get a residential landline repaired in less than * day. * ATT is pushing Uverse and degrading its repair service for landlines. The last call was the land line had been "escalated" from * days to *. ATT has a monopoly in our area (Dallas, Texas) ironically where their headquarters is located
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~matrixunloaded: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matrixunloaded: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~matrixunloaded: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~matrixunloaded: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matrixunloaded taken from his AT&T customer service problem that occurred on November 21st, 2017.