AT&T: I took advantage of a * month free movie promot...
A AT&T customer review by GetHuman user GetHuman-leomail from December 1st, 2017
Background on GetHuman-leomail's case
GetHuman: GetHuman-leomail - can you tell our other AT&T customers when your case took place?
GetHuman-leomail: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-leomail a list of common AT&T problems)
GetHuman-leomail: "Dispute a Charge" was why I was trying to call.
GetHuman-leomail's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-leomail: I took advantage of a * month free movie promotion in October. I was told at the time I was offer...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-leomail: I took advantage of a * month free movie promotion in October. I was told at the time I was offered it that after the promo was over my bill would go back to the rate of about $*** a month, but my bill at the time and for months before was always in the $*** range. I didn't question it at the time-I should have. This was a free promo so it should not change. Well, I have called in and cancelled already in advance. My first bill was over $*** so I called them immediately. It took * days to get someone-in between work (which incurred a late fee) on that day. The rep explained the bill while still trying to sell to me. She finally agreed to take the difference to get my bill to what I was paying before $*** range. She then told me that my bills going forward would be in the $*** range. I don't understand how a free * month promo lowers my bill from $*** to $***. I feel that I had been over charged before I even took advantage of the promo-I should have been paying $*** for a while. It is pretty much impossible to talk to a person without taking a day off from work and being sold products to confuse you. I would like to talk to someone beside the reps when you call the consumer line. I use to have a number to the escalations dept. but perhaps I need to go further up the latter. How ever you can help would be greatly appreciated. *Peggy
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-leomail: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-leomail: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-leomail: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-leomail: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-leomail taken from his AT&T customer service problem that occurred on November 21st, 2017.