AT&T: I've lived in thirteen different states and fou...
A AT&T customer review by GetHuman user ~PssedoffedConsumer from November 20th, 2017
Background on ~PssedoffedConsumer's case
GetHuman: ~PssedoffedConsumer - can you tell our other AT&T customers when your case took place?
~PssedoffedConsumer: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~PssedoffedConsumer a list of common AT&T problems)
~PssedoffedConsumer: "Track an order" was why I was trying to call.
~PssedoffedConsumer's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PssedoffedConsumer: I've lived in thirteen different states and four countries and deal with a number of phone companies. Believe me when I say that AT&T is the worst! There is nothing good for me to say about AT&T Corp. in general or specifically with their telephone service or Internet service. We've been a customer this time since July **** and from the outset it has been a nightmare. Worse yet, when you call no one can help you. Customer Service Reps are limited in their ability and their authority and supervisors are never available. They tell you a supervisor will get back to you but they never do. When they give you a phone number to call for assistance, mysteriously the phone number doesn't work. Online service is no better. We know as we've tried both.*Our problems with AT&T are ongoing. We live in Mississippi and whenever it rains, there is an awful buzzing on our telephone line in on both incoming and outgoing calls that gets so loud we can't hear anything but the buzzing. Though, we have rep
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~PssedoffedConsumer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PssedoffedConsumer: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~PssedoffedConsumer: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~PssedoffedConsumer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PssedoffedConsumer taken from his AT&T customer service problem that occurred on November 17th, 2017.