AT&T: I was charged *** dollars unexpectedly because...
A AT&T customer review by GetHuman user ~anon from November 22nd, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other AT&T customers when your case took place?
~anon: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common AT&T problems)
~anon: "Technical support" was why I was trying to call.
~anon's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: I was charged *** dollars unexpectedly because of unreturned equipment (that was returned). The lady I spoke with was very helpful and I was able to resolve the situation. I had spoken with six representatives before her and literally was told there wasn't anything they could do and I basically had to wait * months to resolve the situation. Denise may have saved att a customer.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~anon: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his AT&T customer service problem that occurred on November 20th, 2017.