AT&T: Im Maria Pardo called three times for order int...
A AT&T customer review by GetHuman user ~maria pardo from November 23rd, 2017
Background on ~maria pardo's case
GetHuman: ~maria pardo - can you tell our other AT&T customers when your case took place?
~maria pardo: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~maria pardo a list of common AT&T problems)
~maria pardo: "Update account information" was why I was trying to call.
~maria pardo's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maria pardo: Im Maria Pardo called three times for order internet service gave my all personal information including my credit card number and private information they said everything is fine gave me a order number ******-* day and time for installation I do arrangement on my job for being in my apt for that time,waiting for the technical and never showed call back the lady askme for my all personal iinformation again and told me that my order is in hold because I need to make a down payment for a $***,and very disappointed with the service so I'm canceling my order and looking for other company service,and I will never recommended att for nobody at all.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~maria pardo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maria pardo: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~maria pardo: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~maria pardo: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maria pardo taken from his AT&T customer service problem that occurred on November 15th, 2017.