AT&T: Installer *:** min late past appt. Time. He was...

A AT&T customer review by GetHuman user GetHuman-343220 from November 26th, 2017

Background on GetHuman-343220's case

GetHuman: GetHuman-343220 - can you tell our other AT&T customers when your case took place?
GetHuman-343220: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-343220: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343220 a list of common AT&T problems)
GetHuman-343220: "Setup service" was why I was trying to call.

GetHuman-343220's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343220: Installer *:** min late past appt. Time. He was untrained could not do the job. Trashed my house. Left job in finished after trying * *** hours to install a box in my garage. Then when I called *** I asked for a supervisor and did not get one. I called back two more times still in successful and finally I called the office of the president. I'm supposed to be getting a call from the installers manager. Not holding my breath. AT&T has showed me all they care about is your money not you.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-343220: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343220: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-343220: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-343220: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343220 taken from his AT&T customer service problem that occurred on November 24th, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman-343220's AT&T Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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