AT&T: Was cut off once and had to redial the number...
A AT&T customer review by GetHuman user ~Tree50 from November 16th, 2017
Background on ~Tree50's case
GetHuman: ~Tree50 - can you tell our other AT&T customers when your case took place?
~Tree50: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Tree50 a list of common AT&T problems)
~Tree50: "Complaint" was why I was trying to call.
~Tree50's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tree50: Was cut off once and had to redial the number. Was referred to my southwestern region, as expected. Was switched to the same 'bot I initially had trouble with as it seemed unable to comprehend the numbers I entered.**Luckily, the second lady I spoke with was thoughtful enough to provide me the direct billing number (***-***-****) to a 'bot who comprehended 'numeric-speak'. **Thank you, Talk to Human!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Tree50: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tree50: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Tree50: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Tree50: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tree50 taken from his AT&T customer service problem that occurred on November 6th, 2017.