AT&T: You have only one goal. i.e. to get as many fo...
A AT&T customer review by GetHuman user ~NONE from November 21st, 2017
Background on ~NONE's case
GetHuman: ~NONE - can you tell our other AT&T customers when your case took place?
~NONE: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~NONE a list of common AT&T problems)
~NONE: "Account access" was why I was trying to call.
~NONE's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NONE: You have only one goal. i.e. to get as many fools as possible to buy your "services". Your cust. service (India and Phillipines) is impossible!!!! Your taped response is equally bad! Your "Supervisory" personnel is UNAVAILABLE.IT TOOK ME * HOURS BY THE CLOCK TO GET HELP!!!!! WHERE DO I SEND MY BILL FOR MY TIME??????? IF YOU WANT WORDS PUT THEM THERE - IF NUMBERS SAY SO!!!!!!!!!!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~NONE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NONE: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~NONE: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~NONE: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NONE taken from his AT&T customer service problem that occurred on November 16th, 2017.