AT&T: have a problem with my home phone can't call ou...
A AT&T customer review by GetHuman user ~unhappycustomer from November 18th, 2017
Background on ~unhappycustomer's case
GetHuman: ~unhappycustomer - can you tell our other AT&T customers when your case took place?
~unhappycustomer: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappycustomer a list of common AT&T problems)
~unhappycustomer: "Track an order" was why I was trying to call.
~unhappycustomer's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappycustomer: have a problem with my home phone can't call out or receive calls. I tell the agent he can't help me, but gives me a phone number where I can talk to a human (WOW) I call tell them my problem they ask if my phone is a u verse phone I say no they say they can't help me I say they are from some other universe and thank them hang up problem still not resolved, but I still pay my bill when it's due.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~unhappycustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappycustomer: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~unhappycustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~unhappycustomer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappycustomer taken from his AT&T customer service problem that occurred on November 15th, 2017.