AT&T: spent hours trying to get to a "live body" rega...
A AT&T customer review by GetHuman user GetHuman-302293 from November 19th, 2017
Background on GetHuman-302293's case
GetHuman: GetHuman-302293 - can you tell our other AT&T customers when your case took place?
GetHuman-302293: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-302293 a list of common AT&T problems)
GetHuman-302293: "Cancel service" was why I was trying to call.
GetHuman-302293's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-302293: spent hours trying to get to a "live body" regarding a repair at home, finally tried this number and they transferred me yet again to an automated service
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-302293: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-302293: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-302293: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-302293: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-302293 taken from his AT&T customer service problem that occurred on November 18th, 2017.