AT&T: wow...tried to talk to a Bola could not underst...
A AT&T customer review by GetHuman user ~bear196807 from November 22nd, 2017
Background on ~bear196807's case
GetHuman: ~bear196807 - can you tell our other AT&T customers when your case took place?
~bear196807: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~bear196807 a list of common AT&T problems)
~bear196807: "Payment Arrangement" was why I was trying to call.
~bear196807's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bear196807: wow...tried to talk to a Bola could not understand her...asked for a supervisor and was on hold another ** mins, told her that there must be a lot of mad people that she couldn't find one supervisor that wasn't busy !!! now one has to call me back either today or tomorrow, not gonna hold my breath.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~bear196807: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bear196807: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~bear196807: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~bear196807: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bear196807 taken from his AT&T customer service problem that occurred on November 13th, 2017.