AVG Antivirus and Security: Im returning the product to Office Depot tomorr...

A AVG Antivirus and Security customer review by GetHuman user ~chuck from November 27th, 2017

Background on ~chuck's case

GetHuman: ~chuck - can you tell our other AVG Antivirus and Security customers when your case took place?
~chuck: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to AVG Antivirus and Security, and if so, how?
~chuck: I used a help page I found on the GetHuman AVG Antivirus and Security customer service contact info page: Contact AVG Antivirus and Security Customer Service
GetHuman: And which of these common AVG Antivirus and Security customer issues best describes the reason you wanted to talk to them?
(Shows ~chuck a list of common AVG Antivirus and Security problems)
~chuck: "Make a purchase" was why I was trying to contact.

~chuck's review of AVG Antivirus and Security customer service

GetHuman: So how would you sum up your experience for GetHuman's AVG Antivirus and Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chuck: Im returning the product to Office Depot tomorrow. I inserted the disc whish was the only thing in the box and it said to enter the"Unique Code" that is on the card in the box. There was nothing but the disc* no numbers on disc, disc sleeve or box itself. They do not have a customer support phone number, the internet chat doesn't work. horrible waste of time.Definitely do not recommend AVG products.
GetHuman: Let's quantify your experience contacting AVG Antivirus and Security. On a scale of 1 to 5, how easy is it go get help on a AVG Antivirus and Security problem?
~chuck: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chuck: I'd give them a four out of five on communication.
GetHuman: And what about AVG Antivirus and Security's ability to quickly and effectively address your problem?
~chuck: For that I would say five out of five.
GetHuman: And finally- any advice for other AVG Antivirus and Security customers?
~chuck: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AVG Antivirus and Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chuck taken from his AVG Antivirus and Security customer service problem that occurred on November 20th, 2017.

AVG Antivirus and Security

2.13 of 5 stars | 54 reviews

~chuck's AVG Antivirus and Security Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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