AVG Antivirus and Security: Never answered the phone...live chat a bit bett...

A AVG Antivirus and Security customer review by GetHuman user GetHuman-193242 from November 26th, 2017

Background on GetHuman-193242's case

GetHuman: GetHuman-193242 - can you tell our other AVG Antivirus and Security customers when your case took place?
GetHuman-193242: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to AVG Antivirus and Security, and if so, how?
GetHuman-193242: I used a help page I found on the GetHuman AVG Antivirus and Security customer service contact info page: Contact AVG Antivirus and Security Customer Service
GetHuman: And which of these common AVG Antivirus and Security customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-193242 a list of common AVG Antivirus and Security problems)
GetHuman-193242: "Technical support" was why I was trying to contact.

GetHuman-193242's review of AVG Antivirus and Security customer service

GetHuman: So how would you sum up your experience for GetHuman's AVG Antivirus and Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193242: Never answered the phone...live chat a bit better but problem still not fixed week now...AVG service is not good at all...
GetHuman: Let's quantify your experience contacting AVG Antivirus and Security. On a scale of 1 to 5, how easy is it go get help on a AVG Antivirus and Security problem?
GetHuman-193242: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193242: I'd give them a two out of five on communication.
GetHuman: And what about AVG Antivirus and Security's ability to quickly and effectively address your problem?
GetHuman-193242: For that I would say three out of five.
GetHuman: And finally- any advice for other AVG Antivirus and Security customers?
GetHuman-193242: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AVG Antivirus and Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193242 taken from his AVG Antivirus and Security customer service problem that occurred on November 23rd, 2017.

AVG Antivirus and Security

2.13 of 5 stars | 54 reviews

GetHuman-193242's AVG Antivirus and Security Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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