Abbott Laboratories: this is severely flawed. scrap the entire staff...
A Abbott Laboratories customer review by GetHuman user ~jr15330 from November 17th, 2017
Background on ~jr15330's case
GetHuman: ~jr15330 - can you tell our other Abbott Laboratories customers when your case took place?
~jr15330: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Abbott Laboratories, and if so, how?
GetHuman: And which of these common Abbott Laboratories customer issues best describes the reason you wanted to talk to them?
(Shows ~jr15330 a list of common Abbott Laboratories problems)
~jr15330: "None of those really matches why I wanted to call Abbott Laboratories that day." was why I was trying to call.
~jr15330's review of Abbott Laboratories customer service
GetHuman: So how would you sum up your experience for GetHuman's Abbott Laboratories customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jr15330: this is severely flawed. scrap the entire staff an start over .also phone system in need of sever updating .how dose abbott stay in business with customer service like this. they must still be using west telecom. I guess it take a lawsuit for them to understand that bad customer service is bad business.
GetHuman: Let's quantify your experience contacting Abbott Laboratories. On a scale of 1 to 5, how easy is it go get help on a Abbott Laboratories problem?
~jr15330: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jr15330: I'd give them a four out of five on communication.
GetHuman: And what about Abbott Laboratories's ability to quickly and effectively address your problem?
~jr15330: For that I would say five out of five.
GetHuman: And finally- any advice for other Abbott Laboratories customers?
~jr15330: Call them early in the day or late. Don't forget any personal or account information you might need for Abbott Laboratories to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jr15330 taken from his Abbott Laboratories customer service problem that occurred on November 9th, 2017.