Abercrombie & Fitch: Poor quality of communication because the music...
A Abercrombie & Fitch customer review by GetHuman user ~upset customer from November 26th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Abercrombie & Fitch customers when your case took place?
~upset customer: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Abercrombie & Fitch problems)
~upset customer: "Returns" was why I was trying to call.
~upset customer's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: Poor quality of communication because the music in the entire store was so loud it was literally deafening. But, the reason I am sending this is because I do not understand why your gift cards show an almost naked man on them. You could get the "sell" that you are after by clothing him a little more and still end up with whatever it is type of image you are after. The gift was for a ** year old who likes your jeans but unfortunately I find it in very poor taste for your only choice of gift card to be a naked man. Don't understand why that would make you think it will sell clothes, but sadly considering how the world is today is may just do that which is exactly why you have the cards that way. Instead of doing the right thing you are choosing the dollar. Sad indeed. The sales clerk was good enough to point out the card to me before I bought it which I appreciated. I won't buy another one going forward.
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
~upset customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a three out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
~upset customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Abercrombie & Fitch customer service problem that occurred on November 20th, 2017.