Abercrombie & Fitch: Site was down so I called in to a rude rep who...
A Abercrombie & Fitch customer review by GetHuman user ~Soph from November 25th, 2017
Background on ~Soph 's case
GetHuman: ~Soph - can you tell our other Abercrombie & Fitch customers when your case took place?
~Soph : Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows ~Soph a list of common Abercrombie & Fitch problems)
~Soph : "Warranty claim" was why I was trying to call.
~Soph 's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soph : Site was down so I called in to a rude rep who went through entire process of ordering my product and said to call back in an hour. I called back and there was no notes saying I called, I didn't have time for another half hour phone call so I returned call to an unhelpful agent who told me to hang up and call back in which I got the message they were closed. Horriable experience!
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
~Soph : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soph : I'd give them a two out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
~Soph : For that I would say three out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
~Soph : Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soph taken from his Abercrombie & Fitch customer service problem that occurred on November 21st, 2017.