Access A Ride: Driver did not help me to cross safely on the i...

A Access A Ride customer review by GetHuman user ~bevans1188 from November 26th, 2017

Background on ~bevans1188's case

GetHuman: ~bevans1188 - can you tell our other Access A Ride customers when your case took place?
~bevans1188: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to Access A Ride, and if so, how?
~bevans1188: I used the 877-337-2017 number I found for on the GetHuman Access A Ride customer phone number page I was on: Access A Ride Customer Service Phone Number
GetHuman: And which of these common Access A Ride customer issues best describes the reason you wanted to talk to them?
(Shows ~bevans1188 a list of common Access A Ride problems)
~bevans1188: "Complaint" was why I was trying to call.

~bevans1188's review of Access A Ride customer service

GetHuman: So how would you sum up your experience for GetHuman's Access A Ride customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bevans1188: Driver did not help me to cross safely on the ice even when he arrived late he never got out of the car and he was parked across the street.
GetHuman: Let's quantify your experience contacting Access A Ride. On a scale of 1 to 5, how easy is it go get help on a Access A Ride problem?
~bevans1188: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bevans1188: I'd give them a one out of five on communication.
GetHuman: And what about Access A Ride's ability to quickly and effectively address your problem?
~bevans1188: For that I would say five out of five.
GetHuman: And finally- any advice for other Access A Ride customers?
~bevans1188: Call them early in the day or late. Don't forget any personal or account information you might need for Access A Ride to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bevans1188 taken from his Access A Ride customer service problem that occurred on November 24th, 2017.

Access A Ride

2.00 of 5 stars | 15 reviews

~bevans1188's Access A Ride Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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