Access A Ride: Recording said wait was less than * minutes. I...

A Access A Ride customer review by GetHuman user GetHuman-362874 from November 19th, 2017

Background on GetHuman-362874's case

GetHuman: GetHuman-362874 - can you tell our other Access A Ride customers when your case took place?
GetHuman-362874: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Access A Ride, and if so, how?
GetHuman-362874: I used the 877-337-2017 number I found for on the GetHuman Access A Ride customer phone number page I was on: Access A Ride Customer Service Phone Number
GetHuman: And which of these common Access A Ride customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-362874 a list of common Access A Ride problems)
GetHuman-362874: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-362874's review of Access A Ride customer service

GetHuman: So how would you sum up your experience for GetHuman's Access A Ride customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-362874: Recording said wait was less than * minutes. I waited approximately **, which wasn't that bad but recording should have been more accurate.
GetHuman: Let's quantify your experience contacting Access A Ride. On a scale of 1 to 5, how easy is it go get help on a Access A Ride problem?
GetHuman-362874: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-362874: I'd give them a two out of five on communication.
GetHuman: And what about Access A Ride's ability to quickly and effectively address your problem?
GetHuman-362874: For that I would say three out of five.
GetHuman: And finally- any advice for other Access A Ride customers?
GetHuman-362874: Call them early in the day or late. Don't forget any personal or account information you might need for Access A Ride to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-362874 taken from his Access A Ride customer service problem that occurred on November 12th, 2017.

Access A Ride

2.00 of 5 stars | 15 reviews

GetHuman-362874's Access A Ride Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Access A Ride, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Access A Ride in any way.

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