Acer: * month old computer with a lcd screen that cra...
A Acer customer review by GetHuman user ~Darlene Castro from November 5th, 2017
Background on ~Darlene Castro's case
GetHuman: ~Darlene Castro - can you tell our other Acer customers when your case took place?
~Darlene Castro: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Darlene Castro a list of common Acer problems)
~Darlene Castro: "Technical support" was why I was trying to call.
~Darlene Castro's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Darlene Castro: * month old computer with a lcd screen that cracked. There has been no damage caused by me and was told they will not repair it.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Darlene Castro: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Darlene Castro: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Darlene Castro: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~Darlene Castro: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Darlene Castro taken from his Acer customer service problem that occurred on November 3rd, 2017.