Acer: Technician seemed knowledgeable enough, just di...
A Acer customer review by GetHuman user ~Philly Hillbilly from November 13th, 2017
Background on ~Philly Hillbilly's case
GetHuman: ~Philly Hillbilly - can you tell our other Acer customers when your case took place?
~Philly Hillbilly: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Philly Hillbilly a list of common Acer problems)
~Philly Hillbilly: "Returns" was why I was trying to call.
~Philly Hillbilly's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Philly Hillbilly: Technician seemed knowledgeable enough, just didn't seem like he cared enough to help. Rushed off the phone before checking to see if his information was going to help (which it didn't)and he even suggested I go to a local repair shop instead of calling.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Philly Hillbilly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Philly Hillbilly: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Philly Hillbilly: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~Philly Hillbilly: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Philly Hillbilly taken from his Acer customer service problem that occurred on November 11th, 2017.