Acer: I had a battery that wouldn*€*t charge * months...
A Acer customer review by GetHuman user GetHuman-156628 from November 1st, 2017
Background on GetHuman-156628's case
GetHuman: GetHuman-156628 - can you tell our other Acer customers when your case took place?
GetHuman-156628: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156628 a list of common Acer problems)
GetHuman-156628: "Warranty claim" was why I was trying to call.
GetHuman-156628's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156628: I had a battery that wouldn*€*t charge * months after I bought it at a BX and was told by the Acer customer rep that they would register the computer but couldn*€*t ship the battery to a military base overseas. When I returned to the States they told me that the unit was never registered and they told couldn*€*t help me without registering it. I tried to register the computer then they wanted a receipt and had no record of any previous conversation with their tech rep. This is the last Acer anything I*€*ll buy. Service ***, Quality of support ***, basically I wasted my money.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
GetHuman-156628: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156628: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
GetHuman-156628: For that I would say four out of five.
GetHuman: And finally- any advice for other Acer customers?
GetHuman-156628: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156628 taken from his Acer customer service problem that occurred on October 29th, 2017.