Acer: I got the following automated response indicati...
A Acer customer review by GetHuman user ~Techrocket9 from November 27th, 2017
Background on ~Techrocket9's case
GetHuman: ~Techrocket9 - can you tell our other Acer customers when your case took place?
~Techrocket9: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Techrocket9 a list of common Acer problems)
~Techrocket9: "Where to buy" was why I was trying to call.
~Techrocket9's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Techrocket9: I got the following automated response indicating that this email address is no longer active:***Dear Customer,* *Thank you for emailing us requesting support for your Acer product.* *To enable us to provide better support to our customers we no longer accept email sent directly to us.* *Please visit our support web site, http:**us.acer.com*ac*en*US*content*support , which has been designed to assist you in finding answers and help for your Acer product with comprehensive online help.* *You can also raise support requests with our chat staff by visiting our support web site.* *Kind regards,*Acer Service
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Techrocket9: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Techrocket9: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Techrocket9: For that I would say three out of five.
GetHuman: And finally- any advice for other Acer customers?
~Techrocket9: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Techrocket9 taken from his Acer customer service problem that occurred on November 20th, 2017.