Acer: I have a Gatewar with Windows Vista. It came wi...
A Acer customer review by GetHuman user ~nickynack from November 3rd, 2017
Background on ~nickynack's case
GetHuman: ~nickynack - can you tell our other Acer customers when your case took place?
~nickynack: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~nickynack a list of common Acer problems)
~nickynack: "Returns" was why I was trying to call.
~nickynack's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nickynack: I have a Gatewar with Windows Vista. It came with * reformat discs. Upon being prompted to insert the second disc, i realized that it was faulty. I called customer service in an attempt to get another disc (and found out Gateway was owned by Acer* to my chagrin). The indian guy on the other side kept telling to me download the driver from their website. I kept telling him that I did not need a driver, but an operating system disc. I also kept telling him that it broke mid reformat so there was no way for me to do anything with my computer. I told him this FIVE TIMES and every single time he just repeated that I go to their website and download a driver. I was forced to spend *** bucks on a new copy of Windows *. My computer works great but I will never buy another Acer product again
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~nickynack: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nickynack: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~nickynack: For that I would say three out of five.
GetHuman: And finally- any advice for other Acer customers?
~nickynack: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nickynack taken from his Acer customer service problem that occurred on November 1st, 2017.