Acer: I bought a tablet at Future Shop, the screen wa...
A Acer customer review by GetHuman user ~ACER SUCKS from November 24th, 2017
Background on ~ACER SUCKS's case
GetHuman: ~ACER SUCKS - can you tell our other Acer customers when your case took place?
~ACER SUCKS: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~ACER SUCKS a list of common Acer problems)
~ACER SUCKS: "Warranty claim" was why I was trying to call.
~ACER SUCKS's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ACER SUCKS: I bought a tablet at Future Shop, the screen was cracked... long story made short Future Shop said it wasn't their problem call ACER and when I asked for the number they directed me to google it??! Called ACER they said sure we'll fix it for $*** and no other option. When I asked for an email address for customer complaints the rep told me to go online and find one!!! Never again purchasing an ACER... Your company and your agents are horrible!!
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~ACER SUCKS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ACER SUCKS: I'd give them a three out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~ACER SUCKS: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~ACER SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ACER SUCKS taken from his Acer customer service problem that occurred on November 15th, 2017.