Acer: Complaint
A Acer customer review by GetHuman user GetHuman47103 from December 7th, 2017
Background on GetHuman47103's case
GetHuman: GetHuman47103 - can you tell our other Acer customers when your case took place?
GetHuman47103: Yes I can. It was morning, on December 6th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman47103 a list of common Acer problems)
GetHuman47103: "Repairs" was why I was trying to call.
GetHuman47103's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman47103: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman47103: no sound. High contrast problem. Fixed that. Sound volume set on high and video sound NOT on mute. There is no icon in tray for speaker*sound. Help said to right click icon to set, but no icon. I did an OS reset and disabled extensions, then re-enabled, but still no results. Any suggestions? Thanks, K.W.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
GetHuman47103: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman47103: I'd give them a one out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
GetHuman47103: For that I would say two out of five.
GetHuman: And finally- any advice for other Acer customers?
GetHuman47103: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman47103 taken from his Acer customer service problem that occurred on December 6th, 2017.