Acer: I was hoping to get information on the recovery...
A Acer customer review by GetHuman user ~charlene clark from November 22nd, 2017
Background on ~charlene clark's case
GetHuman: ~charlene clark - can you tell our other Acer customers when your case took place?
~charlene clark: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~charlene clark a list of common Acer problems)
~charlene clark: "Warranty claim" was why I was trying to call.
~charlene clark's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlene clark: I was hoping to get information on the recovery of my stolen laptop. I was hoping for any help. I did not get any help or advice...disappointed.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~charlene clark: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlene clark: I'd give them a three out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~charlene clark: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~charlene clark: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlene clark taken from his Acer customer service problem that occurred on November 19th, 2017.