Acura: All I wanted was name and phone number of distr...
A Acura customer review by GetHuman user ~spokanemdx from November 5th, 2017
Background on ~spokanemdx's case
GetHuman: ~spokanemdx - can you tell our other Acura customers when your case took place?
~spokanemdx: Sure. It was late at night, on October 28th.
GetHuman: Did you reach out to Acura, and if so, how?
GetHuman: And which of these common Acura customer issues best describes the reason you wanted to talk to them?
(Shows ~spokanemdx a list of common Acura problems)
~spokanemdx: "Complaint" was why I was trying to call.
~spokanemdx's review of Acura customer service
GetHuman: So how would you sum up your experience for GetHuman's Acura customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spokanemdx: All I wanted was name and phone number of district service manager beut the operator wnt on and on for ** minutes get documentation and when I ask again for a name and number I siad that dist. mgr did not talk to customers and I had to go to a dealer. Realy **** poor service for a luxury car company.
GetHuman: Let's quantify your experience contacting Acura. On a scale of 1 to 5, how easy is it go get help on a Acura problem?
~spokanemdx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spokanemdx: I'd give them a one out of five on communication.
GetHuman: And what about Acura's ability to quickly and effectively address your problem?
~spokanemdx: For that I would say one out of five.
GetHuman: And finally- any advice for other Acura customers?
~spokanemdx: Call them early in the day or late. Don't forget any personal or account information you might need for Acura to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spokanemdx taken from his Acura customer service problem that occurred on October 28th, 2017.