Acura: it took * day and a return call from us to Acur...
A Acura customer review by GetHuman user ~kim from November 3rd, 2017
Background on ~kim's case
GetHuman: ~kim - can you tell our other Acura customers when your case took place?
~kim: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Acura, and if so, how?
GetHuman: And which of these common Acura customer issues best describes the reason you wanted to talk to them?
(Shows ~kim a list of common Acura problems)
~kim: "Repairs" was why I was trying to call.
~kim's review of Acura customer service
GetHuman: So how would you sum up your experience for GetHuman's Acura customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kim: it took * day and a return call from us to Acura Cust Care for an answer and then the rep was rude, would not provide an escalation path for our problem and hung up on my husband - disappointing for a so-called "luxury brand"
GetHuman: Let's quantify your experience contacting Acura. On a scale of 1 to 5, how easy is it go get help on a Acura problem?
~kim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kim: I'd give them a four out of five on communication.
GetHuman: And what about Acura's ability to quickly and effectively address your problem?
~kim: For that I would say three out of five.
GetHuman: And finally- any advice for other Acura customers?
~kim: Call them early in the day or late. Don't forget any personal or account information you might need for Acura to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kim taken from his Acura customer service problem that occurred on October 25th, 2017.