Adidas: I do not understand how every aspect of my orde...
A Adidas customer review by GetHuman user ~Unhappy from November 24th, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Adidas customers when your case took place?
~Unhappy: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Adidas, and if so, how?
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Adidas problems)
~Unhappy: "Complaint" was why I was trying to call.
~Unhappy's review of Adidas customer service
GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: I do not understand how every aspect of my order was incorrect (wrong size, color, and product) and somehow it lands on me to 'rectify the issue'. When I emailed customer service their fix was for me to return it, wait for the refund (*-** business days) and then re-order. Are they joking? Why would I waste my time re-ordering their products just to receive another round of carelessly shipped products. They obviously do NOT care about customer's.
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~Unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~Unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Adidas customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Adidas customer service problem that occurred on November 14th, 2017.