Will never purchase from Adidas again. Online o...
A Adidas customer review by GetHuman user ~RB from November 11th, 2017
Background on ~RB's case
GetHuman: ~RB - can you tell our other Adidas customers when your case took place?
~RB: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to Adidas, and if so, how?
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~RB a list of common Adidas problems)
~RB: "Track a Package" was why I was trying to call.
~RB's review of Adidas customer service
GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RB: Will never purchase from Adidas again. Online order failed therefore I had to call. Placed order over the phone only to discover two days later two chgs to my checking acct. Called to clear up before potentially overdrawing acct. Was assured one chg would fall off. Not so, chgd twice and put acct in the red. Adidas will not cover any fallout and refuses to credit my acct until I drive to Fed Ex to return the shoes they shipped in error. I simply asked for the credit immediately. I'll return their mistake but it is more important to them that they get the shoes back than the headaches and inconvenience they caused me.
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~RB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RB: I'd give them a three out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~RB: For that I would say four out of five.
GetHuman: And finally- any advice for other Adidas customers?
~RB: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RB taken from his Adidas customer service problem that occurred on November 7th, 2017.