Adidas: i was rudely instructed that i have to send in...

A Adidas customer review by GetHuman user ~addidas blows for cust service from November 6th, 2017

Background on ~addidas blows for cust service's case

GetHuman: ~addidas blows for cust service - can you tell our other Adidas customers when your case took place?
~addidas blows for cust service: Yeah. It was morning, on November 1st.
GetHuman: Did you reach out to Adidas, and if so, how?
~addidas blows for cust service: I used the 800-982-9337 number I found for on the GetHuman Adidas customer phone number page I was on: Adidas Customer Service Phone Number
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~addidas blows for cust service a list of common Adidas problems)
~addidas blows for cust service: "Track order" was why I was trying to call.

~addidas blows for cust service's review of Adidas customer service

GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~addidas blows for cust service: i was rudely instructed that i have to send in my defective product (squeaky shoes) to see if it is a manufacturing defect and then addidas will get back to me with either my squeaky shoes, or a new pair... *when i asked the lady if she thought it was fair that i had to pay for shipping for my defective product, she told me "well sweetie, thats just how addidas operates"**NO JOKE
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~addidas blows for cust service: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~addidas blows for cust service: I'd give them a three out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~addidas blows for cust service: For that I would say four out of five.
GetHuman: And finally- any advice for other Adidas customers?
~addidas blows for cust service: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~addidas blows for cust service taken from his Adidas customer service problem that occurred on November 1st, 2017.

Adidas

1.50 of 5 stars | 44 reviews

~addidas blows for cust service's Adidas Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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