Adobe Photoshop: Was informed that Adobe doesn't provide phone s...
A Adobe Photoshop customer review by GetHuman user ~frm from November 21st, 2017
Background on ~frm's case
GetHuman: ~frm - can you tell our other Adobe Photoshop customers when your case took place?
~frm: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows ~frm a list of common Adobe Photoshop problems)
~frm: "Complaint" was why I was trying to call.
~frm's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frm: Was informed that Adobe doesn't provide phone support for Photoshop and was advised that I needed to use forums on the website
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
~frm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frm: I'd give them a four out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
~frm: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
~frm: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frm taken from his Adobe Photoshop customer service problem that occurred on November 14th, 2017.