Adobe Photoshop: Yes, truly the worst tech support experience on...
A Adobe Photoshop customer review by GetHuman user GetHuman-270801 from November 19th, 2017
Background on GetHuman-270801's case
GetHuman: GetHuman-270801 - can you tell our other Adobe Photoshop customers when your case took place?
GetHuman-270801: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-270801 a list of common Adobe Photoshop problems)
GetHuman-270801: "Change order" was why I was trying to call.
GetHuman-270801's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-270801: Yes, truly the worst tech support experience on the market, why would anyone pay money for their products? They just demand endless repetition of everything. Does anyone get as far as asking a question?? Is this company geared ONLY to selling high cost licenses to professionals who dont ever want tech support. My advice is to press random numbers until you get through to someone.
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
GetHuman-270801: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-270801: I'd give them a three out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
GetHuman-270801: For that I would say two out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
GetHuman-270801: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-270801 taken from his Adobe Photoshop customer service problem that occurred on November 16th, 2017.