Adobe Systems: Have been dealing with Adobe subscriptions issu...

A Adobe Systems customer review by GetHuman user ~Es from November 27th, 2017

Background on ~Es's case

GetHuman: ~Es - can you tell our other Adobe Systems customers when your case took place?
~Es: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
~Es: I used the 800-833-6687 number I found for on the GetHuman Adobe Systems customer phone number page I was on: Adobe Systems Customer Service Phone Number
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Es a list of common Adobe Systems problems)
~Es: "Cancel order" was why I was trying to call.

~Es's review of Adobe Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Es: Have been dealing with Adobe subscriptions issues for ** months. Adobe confirmed in writing, phone and E-mail to apply promotion and refund for overcharges, thus far with * outcome and $* refund. Absolutely inexplicable for a corporation like Adobe, that customers with monthly subscriptions*monthly payments for years after years, have to deal with the most uneducated, irresponsible people ever. They should have thought twice about where they are routing their calls, chats and E-mails to. Or spend more money on training. Not acceptable ADOBE!
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Es: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Es: I'd give them a four out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Es: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Es: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Es taken from his Adobe Systems customer service problem that occurred on November 25th, 2017.

Adobe Systems

2.20 of 5 stars | 183 reviews

~Es's Adobe Systems Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Adobe Systems, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Adobe Systems in any way.

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